1. Terms:

• Standard Terms pre-approved credit card purchases or Paypal only. Personal checks cannot be accepted under any circumstances. Customers who refuse an order will be held responsible for return freight as well as the original freight.  Orders are subject to the shipping and returns policies set forth.

2. Orders:

• Please allow 24-72 hours to process all orders from time of receipt.  Courier tracking is sent automatically to the email address the order was placed with for all orders.

3. Back Orders:

• We try to avoid back order situations, but if it occurs, we will take your order and then call you as soon as the product is again available.

4. Domestic Shipping Method:

• All orders are shipped via Australia post or  local courier.  Expedited shipping services are also available at additional cost and only when requested and paid for in advance of placing an order. We do not offer C.O.D. or pickup.

5. International shipping Method:

• International orders are shipped with Australia post EMS or Courier. International orders may be subject to Customs fees, import tax or brokerage fees. Shipping method with be outlined with your tracking number.

6. Duties and Taxes:

• International orders are subject to duties and taxes. The recipient is responsible for payment of applicable duties, taxes and other fees. Gift orders may be assessed duty depending on the country. Please contact your Customs office for information on duties, taxes and restricted items.

7. Returns, Refunds, and Exchanges

• Returns may be requested through the original order, either by logging in or following the link in the order confirmation email.  Delkevic accepts new, unused products within 30 days of customer receipt.  Items shipped with free shipping are subject to a 10% restocking fee.  Items refused or rejected will be charged the restocking fee plus any return shipping charges.  Items received in used condition will be returned without refund.
• Refunds are typically processed in 1-3 business days after receipt.  An automated email will be sent when the refund is completed.  Refund times vary depending on card issuer or bank.
• Please contact us directly for exchanges at sales@delkevic.com.au to see if the product required for an exchange is available.  Exchanges can be made within 30 days of customer receipt for new, unused products.
• See our full Returns policy: https://delkevic.com.au/returns-policy

8. Site Transactions

• We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per householder per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order,we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

9. International Pricing:

• All prices are in AUD and do not include freight charges. Prices and freight charges are indicated on the checkout screen after the shipping address is entered. All payments to Delkevic PTY LTD must be in AUD and all transactions carried out in AUD. Third party sites such as paypal will convert your total to AUD automatically

10. Right to Change Site

• We reserve the right, at any time in our sole discretion, to:

• modify, suspend or discontinue the sites or any service,content, feature or product offered through the site, with or without notice;

• charge fees in connection with the use of the site; modify and/or waive any fees charged in connection with the site;

• nd/or offer opportunities to some or all users of the Sites.

• You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the site, or any service,content, feature or product offered through the Sites.

11. Site Contents

• Unless otherwise noted, the site, and all materials on the site, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the”Contents”), are owned, controlled or licensed by Delkevic Limited and other trademarks appearing on the Sites are the trademarks of Delkevic Limited and/or its subsidiaries.
• Unless otherwise specified, the sites and the Contents are intended to promote Delkevic Australia’s products and services available in the Australia.
• Delkevic, its logo, and all images on this site are protected under international trademark.

12. Errors, Inaccuracies, and Omissions

• Occasionally there may be information on our sites that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Sites is inaccurate at any time without prior notice (including after you have submitted your order).

13. Colors

• We have made every effort to display as accurately as possible the colors ofour products that appear at the Sites. We cannot guarantee that your computer monitor’s display of any color will be accurate.

14. Privacy Policy

• Please review our Privacy Policy by clicking the Privacy Policy link on our homepage.

15. Termination

• These terms are effective unless and until terminated by either you or Delkevic PTY LTD. You may terminate this Agreement at any time. Delkevic PTY LTD also may terminate this Agreement at any time without notice, and accordingly may deny you access to the sites, if in our sole judgment you fail to comply with any term or provision of the Agreement. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes.